Why is the information flow so bad?

The search for space beds in nearby hospitals when a hospital is overrun with COVID-19 patients is difficult because the information flow is poor (WSJ, Sept. 2020). The piece highlights the importance of good information flows. It also raises the question, "Why is the flow so bad?" I suspect that Rational Actor Paradigm illuminates. I suspect that decision rights to determine how the information is collected and disseminated are ambiguous and that the incentives facing the (potential) deciders are weak.